The Nigeria Customs Service (NCS) has introduced a new ‘One-Stop Shop’ (OSS) initiative designed to fast-track cargo clearance, reducing processing time from 21 days to just 48 hours.
The development was announced on Sunday by NCS spokesperson, Abdullahi Maiwada, following a meeting in Abuja between Customs Area Controllers and Comptroller-General Adewale Adeniyi. The gathering focused on modernisation and leadership reforms across commands.
Adeniyi described the OSS as a “transformative shift” that aligns with global trade practices and the Federal Government’s Ease of Doing Business policy. He said the reform would sanitise Customs operations, eliminate duplication of efforts, and ensure predictability in clearance processes.
According to him, the initiative will not only cut delays but also boost trader confidence, strengthen transparency, and make port operations more business-friendly.
The Customs boss emphasised that while technology remains crucial to reforms, physical engagement with officers is equally important in ensuring accountability and efficiency.
Stakeholders believe the new system could significantly reduce costs for importers, enhance competitiveness, and improve Nigeria’s position in global trade rankings.
Observers, however, caution that the success of the OSS will depend on strict enforcement, synergy with other border agencies, and the political will to curb corruption and bottlenecks at ports.
